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FXChoice wins 2019 LiveHelpNow Challenge

FXChoice scoops 2019 award

As recognition for our outstanding customer care, FXChoice has been announced as the winner of the 2019 LiveHelpNow Challenge. To put this feat into context, we won 12 consecutive months for the entire year of 2019, placing FXChoice in the pantheon of LiveHelpNow’s top operators for furnishing its clients with the best customer care. We’ve also got 2020 off to a great start, winning in January this year! With FXChoice, you can be sure you’re in safe hands.

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What is the LiveHelpNow Challenge?

LiveHelpNow is a premier provider of client support software. Every month, they run a challenge to gauge the quality of their clients’ customer support and award only the very best. The aim behind the competition is to drive operators into making smarter decisions based on the metrics of excellent customer care.

The Metrics

The LiveHelpNow Challenge is awarded for delivering outstanding performance across 12 key metrics of customer support. In their own words, ‘the Metrics motivate’, and we can certainly agree. At FXChoice, we keep these metrics ‘front and centre’ of our customer support, guaranteeing world-class customer care for our deserving clients.

  • Customer survey results
  • Visitor volume
  • Proactive actions
  • Average chat accept time
  • Average chat time
  • Operator responsiveness
  • Dropped chats
  • Canned content
  • Chat transfers
  • Operator utilisation
  • Operator knowledge
  • Chat volume
FXChoice wins 2019 
LiveHelpNow Challenge